Unified Communications

We will provide your employees with top quality products and an intelligent workplace design that will enable them to maximise the quality of their customer service, and your company’s bottom line.

Unified Communications

A new era of customer service

More than ever before, customers have high expectations of the businesses they deal with. The evolution of online technology has made it very easy for consumers to share their customer service experiences, both good and bad. As a result, your company’s reputation is under constant public scrutiny, and due to the viral nature of the Internet, opinions about your business can change very quickly. Most companies find that it takes time and effort to build up a positive reputation, but all it takes is one bad review from an influential client to destroy those efforts.

Customer service has never been more crucial to a business’s success than it is today. DCS Telecom recognizes that your front-line staff need the ability to have high quality interactions with the people they are talking to. We will provide your employees with top quality products and an intelligent workplace design that will enable them to maximise the quality of their customer service, and your company’s bottom line.

No matter what line of business you are in, or how busy your office is, our unified communication solutions will help your front-line employees make your customers happy.

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The tools you need to provide a great customer experience

There is no doubt that customer service begins with a friendly, helpful voice on the other end of the phone line. But the quality of the products used cannot be underestimated. No customer wants to deal with an unclear connection or a dropped call, and no customer service representative will be able to work effectively with products that are unreliable or uncomfortable to use. An employee who is using an ergonomically designed headset with superior audio quality can focus on creating those positive customer interactions instead of having to worry about the equipment.

The solutions that we offer have many benefits, including the following:

✓  They are easy to set up and use, resulting in time and cost savings

✓  They have features and options that are designed to enhance productivity and maximize service levels

✓  They keep your staff connected with one another, to the benefit of the customer

✓  The option available to you include IVR (Interactive Voice Response), call recording, and workload balancing

✓  System are designed to streamline business operations, enhance employee job satisfaction and drive customer retention

✓  Customer service representatives can use an app that provides full business phone functionality via a Smartphone